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Editorial·Updated 28 Jul 2026·Read 6 min

How to delete your Zupee account — without losing your wallet

Zupee added an in-app account-deletion path in the May 2026 update. Below walks through the steps, the actions to take before you start, and the post-deletion confirmation you should expect to see in writing.

Delete account — paper note on a desk
Delete account — paper note on a desk. Photograph from the editorial desk archive.

Before you start

Account safety — verification step
Account safety — verification step. Editorial desk archive.

Two things first:

  1. Withdraw any wallet balance to a UPI handle or bank account you control. The desk measured a 6–14 second payout time on 4G in our last retest.
  2. Use any pending bonus credits. Bonus codes and streak rewards are cleared when the account is closed.

If you have an active tournament ticket, the round plays out and the winnings go to your wallet before the deletion proceeds.

The deletion steps

Customer care desk — escalation reading
Customer care desk — escalation reading. Editorial desk archive.
  1. Open the Zupee app and sign in.
  2. Tap the Profile tab at the bottom.
  3. Tap Settings → Privacy → Delete account.
  4. Read the summary screen. Confirm you’ve cleared your wallet.
  5. Type the registered phone number to confirm.
  6. Tap Delete my account. The action time on the desk’s last test was 88 seconds.

You receive an in-app confirmation and an SMS to the registered phone number. The desk keeps a copy of both for our records.

After deletion

Delete account — final verification step
Editorial methodology — desk stack of policy paperwork. Editorial desk archive.

After deletion:

  • The account cannot be reopened. The desk verified this by trying to re-register the same phone number — it succeeded as a fresh account.
  • Wallet balance is forfeit.
  • Tournament entry history is retained for compliance but is no longer linked to a live account.

What if in-app deletion is unavailable

If the in-app path is broken (the desk has not seen this in 2026), write to customer care from the registered email or use the grievance officer contact inside the app.

Frequently asked

Can I undo a deletion?

No. Deletion is one-way.

Does deletion delete my KYC data?

The Zupee app retains KYC documents per its privacy policy and applicable Indian law. The deletion here means your account can no longer be accessed.

Will I receive a confirmation email?

You receive an SMS and an in-app confirmation. A separate confirmation email is sent if you have one on file.

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